FAQs

What Payment methods are accepted?

We accept all major credit or debit cards (Visa, American Express, Discover, Mastercard). You can also check out with Google Pay or Apple Pay.

My discount code is not working. What can I do?

Please make sure you are logged into the Barry M web-site before attempting your purchase. Please enter the code as you received it (no extra spaces or dashes). Only one code may be applied per order.

If you are still having trouble with the discount code, please reach out to our experienced support staff HERE.

I did not receive an order confirmation but the funds were deducted from my account?

We recommend you check your SPAM or TRASH folders to be sure the email is not hidden. If you are unable to locate the confirmation, most often this occurs when the email address was entered incorrectly during check out, or perhaps an alternate address was used in error?

We are happy to verify the order for you. Please SUBMIT A REQUEST and we will be happy to assist!

Are taxes and duties charged on international orders?

All orders that ship internationally may be subject to duties and taxes.

For orders shipping to Canada, you may be responsible for duties on delivery.

I did not receive my order. What can I do?

Please CLICK HERE to reach our Customer Support Team about your order.

I was sent the wrong item. What should I do?

Our experienced Customer Support Team can help you get the right item. Please SUBMIT A REQUEST and we will be happy to get this corrected for you!

I bought the wrong item and it does not match my colour, can I return it?

Unopened and unused items can be processed for a return within 30 days of purchase. Please SUBMIT A REQUEST. We will be happy to help you through our exchange and return process. 

Can I return an item that I purchased from an authorized re-seller?

Unfortunately, returns and exchanges would need to be made directly with the seller as the financial transaction did not happen with Barry M.

How much will it cost to ship my order?

Standard shipping is free for U.S. domestic orders of $25 or more. For orders below $25, a standard shipping fee of $4.99 will be applied to each order. Canada Standard Shipping is $17.99 USD.

Shipping is calculated after any product discounts have been applied to the order.

I placed an order with overnight shipping and I have not received it. Where is my order?

Orders processed with expedited shipping placed BEFORE 2 PM EST M-F will ship the SAME business day.

Orders processed with expedited shipping placed AFTER 2 PM EST M-F will ship the NEXT business day.

Do you ship internationally?

Barry M US ships to the USA and Canada only. If you are located in a different country, you may order from the UK site, BarryM.com!

Are there any shipping restrictions?

At this time, we cannot ship nail polishes to Canada or any U.S. areas that cannot be reached by Ground Shipping. Any nail polishes on orders to Canada or non-contiguous U.S. states will be canceled off the order.

Are all Barry M Products cruelty-free and vegan?

YES! Barry M is proud to be 100% cruelty-free since our start in 1982. In 2020 we converted all product lines to be 100% vegan! 

I don’t see my favourite Barry M product on the US website, where is it?

We’re so excited about our launch in the US, and we plan on adding new products in the near future. Subscribe to the Barry M Email and SMS list to be the first to hear about new product announcements! 

Is COVID-19 affecting Barry M US order processing and shipping?

All operations at Barry M US are at 100% capacity!

We have received updates from our shipping carriers that certain regions in the country have been and are experiencing delivery delays. An overall increase in shipping demand nationwide with all the carriers, plus transportation limitations both ground and air, have caused service disruptions at times. Please be patient with the delivery services and allow extra time as needed for your order to be delivered.

There is no phone number for me to reach support. Help! I need to speak with someone.

We are currently offering online only support. Our experienced team is waiting to assist by email. We have agents online until 11 PM EST.

For assistance with an order, please SUBMIT A REQUEST. We are happy to help!

I can't login to my Barry M account. Please Help?

The U.S.-based version of Barry M is a newly launched, separate site from the UK-based BarryM.com site. If you had an account at BarryM.com, you will need to create a new account at US.BarryM.com.

If you are looking for order details for any orders placed on the UK-based site, please login at BarryM.com to view your account.

We apologize for the inconvenience. Please reach out to support via email if we can be of any additional assistance.

General Contact Information:

Email: BARRYM@CMBRANDS.COM

Contact Form: US.BARRYM.COM/pages/CONTACT-US

Address: 115 Perimeter Center Place, Dunwoody, GA